Refund policy

Refund Policy

Thank you for shopping atThe Magical Corner Shop! We strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help!

Returns

  • You have 7 days from the date of receipt to return your purchase for a full refund or exchange.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Please include your order number, proof of purchase, and the reason for return when returning your item.

Refunds

  • Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 5 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

  • If you wish to exchange an item for the same product in a different size or color, please contact us at [Your Contact Information]. Exchanges are subject to product availability.

Non-returnable Items

  • Certain types of items are exempt from being returned. These include:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with your order number and photos of the damaged or defective item. We will resolve the issue by offering a full refund, exchange, or replacement.

How to Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at:

  • Email: customerservice@themagicalcornershop.co.uk